A couple of months ago, I moved to a new apartment. I had AT&T in my old place and transferred it to my new one. I couldn’t make a reservation for the new place until the previous tenant canceled service because he had AT&T. The installer had to do a lot of searching for connections. Why wouldn’t they have that in the systems since the previous person had AT&T. The whole process was very inefficient. Dime supposedly lives in Japan so it’s hard to blame it on him.