OK, Ratties, you have been selected to put up with another of my venting sessions…
By the numbers…
Last year my older brother’s flip phone broke in half, I went through hell to get him on my old Motorola smart phone via AT&T, getting and paying for a SIM card so he could use the phone and setting it up for him. I warned him it was an older android phone and if it wants to do an update, don’t allow it. But one did sneak through and it just about killed the phone. It did not work as a phone anymore, but could receive texts between constant messages that such and such portion of Android stopped functioning. The thing was we were afraid to reset to factory levels as that would erase his calendar, contacts and photos. They were not accessible anyhow, as the android not function pop-up would not let one see them.
He asked me to get him a new one like mine. OK, ordered one from Amazon and a week later it came in. Fine, I have to get a micr5o sim card for this one. the AT&T store person was watching TV and screwed things up several times, it took 20 minutes to make a $5 purchase.
Get home insert the sim card and then try to get his backup data from Google. Nearly got it, but missed, called in my son to help. Mean time my brother was at the dentist getting an extraction. AT&T would NOT transfer the number to the new sim because I didn’t have the pin for the phone. My brother never installed a pin. OK they wanted his last 4 of his SSN. Eventually got it after he felt better he called me on his land line with it. The toot extraction was hell and he was sleeping off the numbing agent. I called AT&T again armed with the last 4 of his SSN and they said I wasn’t John, my brother so they would not do it for me. I asked for a supervisor and they played the waiting game with me. After a TIMED 12 minutes on hold I hung up.
(expletive deleted) AT&T
Tomorrow I will take the phone to his house and call AT&T give them all the info and when they play that bullsh*t about not him I will hand the phone to him and in doing so advise him to drop AT&T so the AT&T rep can hear it..
(thanks I needed to say this…)
(Shut up 10 Cents, I don’t need your wisecracks now or I will crawl through the network to get you.)
Have a nice day!