Venting. Pass this by if you wish…

OK, Ratties, you have been selected to put up with another of my venting sessions…

By the numbers…

Last year my older brother’s flip phone broke in half, I went through hell to get him on my old Motorola smart phone via AT&T, getting and paying for a SIM card so he could use the phone and setting it up for him. I warned him it was an older android phone and if it wants to do an update, don’t allow it. But one did sneak through and it just about killed the phone. It did not work as a phone anymore, but could receive texts between constant messages that such and such portion of Android stopped functioning. The thing was we were afraid to reset to factory levels as that would erase his calendar, contacts and photos. They were not accessible anyhow, as the android not function pop-up would not let one see them.

He asked me to get him a new one like mine. OK, ordered one from Amazon and a week later it came in. Fine, I have to get a micr5o sim card for this one. the AT&T store person was watching TV and screwed things up several times, it took 20 minutes to make a $5 purchase.

Get home insert the sim card and then try to get his backup data from Google. Nearly got it, but missed, called in my son to help. Mean time my brother was at the dentist getting an extraction. AT&T would NOT transfer the number to the new sim because I didn’t have the pin for the phone. My brother never installed a pin. OK they wanted his last 4 of his SSN. Eventually got it after he felt better he called me on his land line with it. The toot extraction was hell and he was sleeping off the numbing agent. I called AT&T again armed with the last 4 of his SSN and they said I wasn’t John, my brother so they would not do it for me. I asked for a supervisor and they played the waiting game with me. After a TIMED 12 minutes on hold I hung up.

(expletive deleted) AT&T

Tomorrow I will take the phone to his house and call AT&T give them all the info and when they play that bullsh*t  about not him I will hand the phone to him and in doing so advise him to drop AT&T so the AT&T rep can hear it..

(thanks I needed to say this…)

(Shut up 10 Cents, I don’t need your wisecracks now or I will crawl through the network to get you.)

Have a nice day!

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Author: G.D.

I'm from Pensyltucky. Can trace my ancestry directly to whom the present day national anthem of Poland is written about.

9 thoughts on “Venting. Pass this by if you wish…”

  1. I have internet via AT&T.   AT&T lies.   But when I had a physical problem that was on AT&T’s end, it was only three days before a service tech showed up, and he was knowledgable and stayed until he had bird-dogged and fixed the problem.   I am not as unhappy with AT&T as I used to be.   (The only other provider around here is Comcast, and they are vilified around here so bad that I don’t want to have anything to do with them.)

    My phone provider is Verizon.   Verizon lies, too, but not as bad nor as eggregious as AT&T.

    Your frustration with AT&T seems to have started from a position of serious frustration from other sources.   Perhaps AT&T is getting more than their fair share of your ire?

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  2. MJBubba:
    I have internet via AT&T.   AT&T lies.   But when I had a physical problem that was on AT&T’s end, it was only three days before a service tech showed up, and he was knowledgable and stayed until he had bird-dogged and fixed the problem.   I am not as unhappy with AT&T as I used to be.   (The only other provider around here is Comcast, and they are vilified around here so bad that I don’t want to have anything to do with them.)

    My phone provider is Verizon.   Verizon lies, too, but not as bad nor as eggregious as AT&T.

    Your frustration with AT&T seems to have started from a position of serious frustration from other sources.   Perhaps AT&T is getting more than their fair share of your ire?

    My frustration started when I went the the AT&T store to buy a SIM card for my brother’s phone, the young man was watching, of all things, reruns of “the Office” on the TV in the store, he screwed up the order several times before I could finally give him money and get the SIM card.

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  3. Sounds like it’s best to steer clear of AT&T. I use T-Mobile for cellular connectivity and Time-Warner (now Spectrum) as ISP. We’ve had pretty good luck with the service staff from both. We used to have Verizon (now Fios) as our ISP. They were ok too but that was several years ago.

    Your troubles with incompetent staff may be a sign that low-end jobs have gotten too hard for the people at the left side of the bell curve. There used to be plenty of jobs that didn’t require much smarts. As those are taken over by machines, the displaced workers might not be able to step up.

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  4. I fired AT&T wireless a year or so ago.  Unreasonable expense and poor service.

    I still have AT&T U-verse at home and as my backup ISP at work.  Rock-solid service and reasonable price.

    The corporate version of Jekyll & Hyde.

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  5. I fired AT&T when I ordered smart phones for my wife and I, they came in, and mine was supposedly broken. They then told me I had to reorder it. I lost it and went to Verizon, changed U-Verse to Comcast, and have never looked back.

    Verizon works as advertised. Their support has always been great. Comcast has, hands down, the BEST picture. We had it before, got irritated when they wouldn’t talk about only internet and cable, and went to AT&T. Supposedly the fiber optic network would be better. Never was.

    So far Xfinity has been fine. They have the best remote and the best picture. We are moving (hopefully) in about a year and I don’t look forward to the new cable.

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